One of my most favorite projects, because it involved taking a literal mountain of information and organizing it in a way that made it easy to navigate and get the answers you were looking for. In addition to making things easy to click through and find for the visitor, I included actual clickable content that our Customer Service Reps could use to reference an answer when typing it out. That way, clicking the link in an email would take the visitor directly to the question at hand, and not just to the generic page. For example, clicking this link will automatically open up the Tulsaworld.com section in a new window for you.
